Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is your standard shipping timeframe?
We offer complimentary insured shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout.
How do I ensure I am ordering the correct ring size?
We provide a comprehensive size guide on each product page. If you are still unsure, we offer a complimentary physical ring sizer that can be mailed to your home.
What is your return policy for high-end jewelry?
We accept returns on unworn items in their original packaging within 30 days of delivery. Please note that custom-made or engraved pieces are final sale.
Do you provide certificates of authenticity for gemstones?
Yes, all our diamond and precious gemstone pieces come with a certified appraisal or a GIA certificate to guarantee quality and value.
Can I customize an existing design?
Absolutely. E.D. Marshall specializes in bespoke creations. You can contact our design team to modify an existing piece or create something entirely unique.
Do you offer flexible payment plans?
We partner with several financing providers to offer low-interest monthly payment plans, allowing you to enjoy your luxury purchase immediately.